Privacy Policy
What we collect
- Account details: name, email, phone number, and (for companies) business details, needed to create your account and let the other side of a hire get in touch with you.
- ID verification (renters, optional): an ID/passport number and/or a copy of your ID, only if you choose to verify your identity for a higher trust badge. This is never required to send an inquiry.
- Inquiry and booking activity: the machines you've inquired about, messages sent to companies, and booking status, so both sides can track a hire request.
Why, and on what basis
Account and inquiry data is processed because it's necessary to provide the service you've signed up for. ID verification is different: it's entirely optional, and we only process it with your explicit consent, given at the point you upload it.
How long we keep it
Once our team has reviewed a submitted ID (approved or rejected), the document itself and the ID number are deleted. We keep only a record that a decision was made and when, not the document. If you submit an ID and change your mind before it's been reviewed, you can withdraw and delete it yourself from your verification page at any time.
Where it's stored
ID documents are stored privately, never on a publicly reachable link, and only ever accessed by staff reviewing a verification request, through a link that expires after a few minutes. We use Cloudinary for file storage and PayFast for payment processing; both act on our behalf and only receive the data needed to do their job.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time. Contact us to make a request.
Last updated 2026-09-08. Rent a Machine is the responsible party for the personal information described below, processed in accordance with South Africa's Protection of Personal Information Act (POPIA).